Q: My child is teething, which is better: Hazelwood or Baltic Amber?
A: Baltic Amber lasts longer if you’re careful to not break beads or get it coated with lotions and other products. But if there are ANY acidity issues such as eczema, acid reflux, frequent rashes, then you’ll want to go with hazelwood. It’ll help with the teething just as well.
Q: Can you wear both Hazelwood and Amber at the same time?
A: Yes you can! The succinic ‘acid’ that Baltic Amber releases into your skin is actually an ‘alkalinizing’ acid, like lemon juice. So it’ll work in tandem with your hazelwood, not cancel each other out. We do not however recommend wearing more than one necklace at a time, each would half the weight-stress placed on it if it should get caught and might impede the safety mechanism. Try a hazel-amber necklace or using a necklace and a bracelet.
Q: How long before I should see results?
A: Baltic Amber generally works for everyone and you should feel some pain relief within a half hour, but for full effect give it at least an hour to warm up. Some conditions continue to improve with consistent wear. Hazelwood may take up to three weeks for the full effect to be seen as it slowly balances the acid levels in your body. If after three weeks of continuous contact with your skin you don’t see any improvement, it is likely that your condition isn’t acid-based.
Q: How long before I need a new Hazelwood necklace?
A: Jewelry can last six to twelve months before becoming fully saturated. At that point you’ll notice a resurgence in you symptoms as your body tries to readjust. First-timers may use up their initial necklace much, much faster as their acidity levels are higher, sometimes in just a few weeks. Subsequent jewelry should last progressively longer each time.
Q: The color or style I want is out of stock, how long before it comes in?
A: Hazelwood (of all bead-kinds) restocks about every three weeks, Baltic amber is more like every six weeks (although we are working to shorten that cycle).
Q: Is there enough amber on the Hazel-Amber necklaces to get the full effect of the amber?
A: No. While the additional amber may help decrease pain somewhat, these are still primarily hazelwood necklaces and should be viewed as such.
Q: I’d like a discount, do you have any current promotions?
A: The best way to keep tabs on our promotions is through our Facebook page and our Twitter feed.
Q: Is there any way to get my order faster if I pay more?
A: No. With most of our orders coming from across the US / Canada border, customs slows things down unless you pay an exorbitant sum. However if you visit our new AMAZON Store, you can find some of our most popular styles available for overnight shipping options from within the US. Amazon Prime members are eligible for free two-day shipping.
Q: Do you accept forms of payment other than PayPal?
A: PayPal will allow you to pay with a major credit card without creating an account. We can accept checks and money orders in the mail but we have to wait for it to get here...wait for it clear...etc. PayPal is an extremely convenient and secure way to process your payment.
Q: I ordered a while ago but it still hasn’t arrived!
A: Keep in mind that customs can occasionally slow down a package at their discretion. Very few items are ever actually lost, most are just delayed. A couple things to check are: First confirm that your order went through. You should see a bank withdrawal, credit card charge, or if you have a PayPal account check your transactions. If it went through, the next thing to check is the address PayPal used as the ‘ship to’ address. Way too often the address we get is out of date. If all that checks out please contact us ASAP so we can check into things from our end!
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