We usually process and ship orders within 2 business days of receiving them.
*Please Note: Paying through PayPal using the eCheck option delays your order shipment. This is because we are not able to ship the package until the check clears which usually takes 3-4 business days.
CANADIAN SHIPPING RATES
Shipping rates for all orders are based on the order’s total weight (rates are in USD):
Jewelry orders under $75 are $3.99 to anywhere in Canada
Jewelry orders that total $75 or more qualify for free shipping!
Use the code OnlyJewelry75 in the cart (just below where you input your postal code) to remove any shipping charges that appear. If you have a heavier item in your order (Zinc Ointment, Soap Nuts, etc.) you must use the code JEWELRY399 instead. *Note that this will credit you $3.99 against your order. Your shipping charge will remain the same based on the weight of the larger items. Heavier items do not count towards the $75. You can however sometimes squeeze one or two jewelry items in with a heavier item and not pay additional shipping. See below:
Our shipping for heavier items within Canada is calibrated by zone to give you the best price! Please locate your two-letter provincial code in the four zones list below. A weight key is provided to reveal the inner workings (note that the weights used to determine the shipping are not always relevant to the actual weight of the product).
Weight Key:
Jewelry - 20g (not actual weight)
Herbal Ointment - 110g (not exact weight)
Zinc Ointment - 210g (not exact weight)
500g Soap Nut Bag - 500g
1Kg Soap Nut Bag - 1000g
Zone 1 (QC, ON)
$14.99 101-5000g (e.g., 1 or more Zinc Ointments/Soap Nuts)
$19.99 5001-10000g (e.g., 5 or more Kilograms of Soap Nuts)
Zone 2 (MB, NB, PE, NS)
$14.99 101-2000g
$19.99 2001-5000g
$24.99 5001-10000g
Zone 3 (SK)
$14.99 101-1000g
$19.99 1001-5000g
$29.99 5001-10000g
Zone 4 (AB, BC, NL, NT, NU, YT)
$14.99 101-1000g
$19.99 1001-3000g
$24.99 3001-5000g
$29.99 5001-10000g
Still can’t figure it out? Simply place your order as you would like it in your cart and input your postal code. The cart will tell you how much shipping you’ll pay to get it to where you are.
*The address we ship your package to is your shipping address in PayPal. Please make sure this address is correct/current. We cannot be responsible for lost packages which were shipped to an incorrect address provided by you.
Should you need to contact us regarding your shipment, please
e-mail us at: order@hazelaid.com
INSURANCE
We are now offering insurance on all orders for just $1.99. This is to ensure you against the loss of your package in the mail. As you know if you’ve ordered much through the mail, it’s pretty rare, but it still happens. This is all the more true for international orders.
If you order (and have correctly provided your address) and your package never arrives, we will replace it at no cost to you, but only if you have purchased insurance. To add insurance to your order, simply use the ‘add to cart’ button at the bottom of any product page.
